Goodsmart Quality Guarantee & Warranty

Since 2004, Goodsmart has supplied restaurants, hotels, and hospitality groups across the USA with durable, dependable menu covers and supplies. We stand behind every product with our 30-Day Quality Guarantee and a 6-Month Workmanship Warranty.

30-Day Quality Guarantee

If your order arrives defective, damaged, or not as described, you’re covered. Simply contact us within 30 days of delivery, and we’ll make it right with:

  • A free replacement of the affected items, or
  • A full refund to your original payment method.

We’ve delivered over 5,000,000 menu covers in the last 20 years, to more than 10,000 customers. And customers always come back, because when something goes wrong, we fix it fast.

6-Month Workmanship Warranty

Beyond the first 30 days, every Goodsmart product is covered by our 6-Month Workmanship Warranty. This covers:

  • Stitching that comes undone under normal use.
  • Loose or separating binding.
  • Material defects that affect performance.

If you experience an issue within 6 months of purchase, we’ll repair or replace the product at no cost.

Exclusions

  • Normal wear and tear from daily use.
  • Damage caused by spills, stains, or misuse.
  • Customised products (special sizes, debossing, logos) unless defective on arrival.
  • Sale and clearance items, which are final sale unless damaged in transit.

How to Claim

  1. Email support@goodsmartusa.com with your order number and photos of the issue.
  2. Our team will review your claim within 2 business days.
  3. If approved, we’ll arrange repair, replacement, or refund as quickly as possible.

Why This Matters

Restaurants and hotels can’t afford downtime - especially in the case of small businesses. Our guarantee and warranty mean you can order with confidence, knowing we’ll stand behind every cover, apron, and item that we ship. That’s why we’re one of the top menu cover sellers on Amazon - but when you buy direct with us, you’ll always get our best prices and fastest service.