Shipping Policy
Ships in 0–1 business days · Delivers in 2–7 business days, you choose!
We ship within the contiguous United States. Orders placed before 12:00pm ET often ship same day; all orders ship within 1 business day.
How shipping works
We like to keep shipping costs simple. Choose from Economy, Standard, or Expedited at checkout. Rates depend on order value and your selected speed.
| Order value | Economy (5–8 business days) |
Standard (3–4 business days) |
Expedited (2 business days) |
|---|---|---|---|
| Under $200 | $9.95 | $14.95 | $29.95 |
| $200 and over | FREE! | $24.95 | $39.95 |
Carriers & tracking
We ship with UPS, FedEx, and USPS. Tracking is emailed as soon as your order leaves our warehouse.
Dispatch & delivery times
- Orders placed by 12:00pm ET are guaranteed to ship by the second business day.
- Delivery windows are in business days and begin after dispatch.
- Carrier delays are not guaranteed and are outside our control (weather, peak season, operational disruptions).
Expedited & rush orders
Need it faster or a guaranteed delivery date? Contact us for rush quotes:
- Email: support@goodsmartusa.com
- Phone: +1 (585) 662-9606
Damages & loss
- Inspect packages on arrival. If items are damaged or missing, contact us within 7 days with photos of the packaging and contents.
- We will file a carrier claim and, once verified, arrange a replacement or refund.
Customisation orders
Shipping timelines for customised items differ and will be confirmed during ordering. See our Custom Menu Covers page.
Returns & refunds
For details on returns, exchanges, and eligibility, please see our Returns & Refunds Policy.